FAQ's

The average repair in our shop takes 5-7 days, many smaller repairs can be completed in 1 or 2 days. Obviously,if you have a heavily damaged vehicle your repair could take several weeks while waiting on the insurance company and the parts to arrive that are needed to complete your repair.
In most cases if you are using your own insurance to cover a collision claim you will have a deductible. The insurance company will pay the shop what is owed for your repair less your deductible. Your deductible will be paid to the shop at the time you pick up your vehicle after repairs have been completed. Your deductible is due ONLY when you make a claim on your own vehicle
It is always good to contact your insurance carrier to ask this question and get the final determination from them. If you are operating your car and you hit something or someone hits you, that is considered a collision. If your car is sitting, even if you are not in it and someone hits it, that is still considered a collision by your insurance carrier. A comprehensive claim is damage to your vehicle that is sometimes considered an act of God. Hail storm, wind storm, flying debris, tornado, deer or animal collision, or your neighbor's tree limb landing on your car. These types of damage are usually considered comprehensive damage.
In the State of Missouri, you only need one estimate to turn into the insurance company. Your insurance company may request that you go to one of their drive in claims centers or one of their DRP shops to get a preliminary estimate. This is your choice, no one has the right to tell you where you can repair your vehicle, that decision is yours to make. At “THE BODY SHOP” our many years in business has given us a good working relationship with most insurance carriers. If you would like us to repair your vehicle for you, just contact us and we will set an appointment for an inspection at your convenience. We can negotiate the cost of repairs with your insurance company on your behalf. It is our job to get everything needed to complete those repairs and return your vehicle back to pre-accident condition, just like it was BEFORE the accident.
Most damage repair estimates take 10 to 20 minutes depending on the severity of the damage. On a severely damaged vehicle that has been towed in may take as long as 1 or 2 days to access all the damage, locate part prices and compile all the info to complete the damage report. Just call for an appointment and our office staff will bring you in and have a damage report prepared for you as you wait. Our trained and knowledgeable staff will explain everything needed to complete your repair, in language that you can understand. We will also explain why those items are needed to complete the repair correctly and safely.
Some shops only warranty their repair work for 1 to 5 years. “THE BODY SHOP” backs it’s collision repairs with a Lifetime Warranty, for as long as you own your car. We are able to give this kind of warranty with confidence. Great employees, along with the correct training and the highest quality materials available, allow us to warrant your repair for as long as you own your vehicle.

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